Refund Policy
Effective Date: November 29, 2024
Thank you for choosing KeduChat! We are committed to providing you with an exceptional experience. Please review our refund policy below to understand your rights and our practices.
Refund Eligibility
- Refunds are applicable only for paid services or subscriptions purchased directly through KeduChat or Keduchat.com.
- Refunds are not applicable for free features or promotional offers.
- Requests for refunds must be made within 14 days of the purchase date.
Conditions for Refunds
We will issue refunds in the following cases:
- The paid service was not delivered as described.
- There were technical issues on our side that prevented you from using the service.
- Duplicate charges or erroneous transactions were made.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Dissatisfaction due to personal preferences.
- Violation of our Terms of Use resulting in account suspension.
- Purchases made via third-party platforms such as Google Play Store or Apple App Store. In such cases, please contact the respective platform directly for their refund process.
How to Request a Refund
To request a refund, please:
- Contact us at contact@keduchat.com with the subject line "Refund Request."
- Provide details of your transaction, including the purchase date, receipt, and reason for the request.
We will review your request and respond within 5–7 business days.
Processing Refunds
- Approved refunds will be processed through the original payment method.
- Refunds may take 7–10 business days to reflect in your account, depending on your financial institution.
Contact Us
For questions or concerns about our Refund Policy, contact us at contact@keduchat.com.
Thank you for trusting KeduChat! We are here to ensure your satisfaction and provide meaningful connections.
